Effective Date: November 28, 2023
Blue Light Defenders | FocusDefender.com
1. Overview
Welcome to Blue Light Defenders! We are committed to providing you with high-quality products. If, for any reason, you are not satisfied with your purchase, we offer a straightforward and fair return and refund policy.
2. Returns Eligibility
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Returns must be initiated within 30 days from the date of purchase.
3. Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at Murataa1999@gmail.com with your order number and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization.
4. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure your return is received.
5. Refund Process
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a reasonable timeframe.
6. Exchanges
- If you receive a defective or damaged product, please contact us immediately, and we will arrange for an exchange.
7. Non-Refundable Items
- Gift cards are non-refundable.
8. Contact Information
If you have any questions about our refunds and returns policy, please contact us at Murataa1999@gmail.com or at 28 Horstman St, Markham, Ontario, Canada.
9. Fairness and Transparency
We are committed to providing fair and transparent policies. If you have any concerns or special circumstances, please reach out to us, and we will do our best to find a satisfactory solution.
Thank you for choosing Blue Light Defenders!